Return / Exchange

You may return or exchange your order within 7 days from the date of delivery if it meets any of the following conditions:

• Product not as advertised – The item you received is significantly different from what was shown or described on the website.
• Incorrect order – You received the wrong size, specification, or color.
• Product is defective or damaged – Must be reported within 24 hours of delivery with photo/video proof.

Please ensure the following conditions are met when returning or exchanging an item:

• The product must be unused, unworn, and in its original condition.
• All original tags, packaging, and accessories must be intact and included.
• Hair systems must not be cut, styled, washed, glued, or worn.
• For hygiene reasons, used hair systems or accessories cannot be returned or exchanged.

A Return & Exchange Request Form is included in the product box. To process your return smoothly:

• Fill out the return form clearly with required details.
• Include the completed form inside the return package.
• Send the product back using a secure and trackable courier service.

If the form is misplaced, you can request a digital copy by contacting us via WhatsApp.

• Items purchased during special promotions, discount offers, or sale periods.
• Customized orders (e.g. custom hair colors, grey percentage, base sizes).
• Hair systems that have been altered or worn.
• Opened or used adhesive products, tapes, or solvents.

To initiate a return or exchange:

• Contact us within 7 days of delivery.
• Share your order number, reason for return, and photo/video proof if applicable.
• Our team will guide you through the rest.

• Initial shipping charges are non-refundable.
• Customer is responsible for return shipping fees.

• Once your return is received and inspected, you’ll be notified of approval.
• Refunds are issued to the original payment method within 7 working days.
• Exchanges are processed subject to availability.