Return &Exchange Policy

Eligibility for Return & Exchange

You may return or exchange your order within 7 days from the date of delivery if it meets any of the following conditions:

Return Conditions

Please ensure the following conditions are met when returning or exchanging an item:

• 1
  The product must be unused, unworn, and in its original condition.
• 2
  All original tags, packaging, and accessories must be intact and included.
• 3
  Hair systems must not be cut, styled, washed, glued, or worn.
• 4
  For hygiene reasons, used hair systems or accessories cannot be returned or exchanged.

Return Form Included

A Return & Exchange Request Form is included in the product box. To process your return smoothly:

• 1
  Fill out the return form clearly with required details.
• 2
  Include the completed form inside the return package.
• 3
  Send the product back using a secure and trackable courier service.

Non-Returnable Items

The following items are not eligible for return or exchange:

• 1
  Items purchased during special promotions, discount offers, or sale periods.
• 2
  Customized orders (e.g. custom hair colors, grey percentage, base sizes).
• 3
  Hair systems that have been altered or worn.
• 4
  Opened or used adhesive products, tapes, or solvents.

How to Request a Return or Exchange

To initiate a return or exchange:

Shipping Charges

Shipping policy for returns and exchanges:

• 1
  Initial shipping charges are non-refundable.
• 2
  Customer is responsible for return shipping fees.

Refunds & Processing Time

Our refund process and timelines:

• 1
  Once your return is received and inspected, you'll be notified of approval.
• 2
  Refunds are issued to the original payment method within 7 working days.
• 3
  Exchanges are processed subject to availability.